Anti-Rebond
Le
Susan
Hallo ! I have been a subscriber to Wanadoo France's ADSL service for
over 2 years, and ever since day one, have been disconnected every
evening, at from about 17h00 until about 19h30. The dialogue box
informs me either that "other things are occupying the line" and to
turn them off (No, I have not added anything during the course of the
day) or that the service is temporarily unavailable and to try later.
This, in my case, means next day, usually after 09h00!
In spite of letters, phone calls and whatever to Wanadoo, I keep
getting the same runaround. Do I have extension leads? No, I don't. Do
I have filters on all lines? Yes. And I only have 2 phone sockets.
Etcetera. Same-o questions every time I contact them. France Telecom
does not help either; They say ADSL IS functioning properly, and that
fault is with Wanadoo. Wanadoo says that it is France Telecoms weak
signal to me.
Eventually I got an email from Wanadoo, suggesting I phone them and ask
for "Anti-Rebond" assistance. This is the French for whatever it is.
Now, as far as I can fathom it out, this means anti-bounce in English.
I did a google search and I found all sorts of useless things such as
"Anti-bounce - ultimate support bra's for joggers". I don't jog. I am
too busy trying to re-connect my darned ADSL. Can anybody PLEASE
offer any suggestions? This is a ridiculous situation. Thanks - Susan
over 2 years, and ever since day one, have been disconnected every
evening, at from about 17h00 until about 19h30. The dialogue box
informs me either that "other things are occupying the line" and to
turn them off (No, I have not added anything during the course of the
day) or that the service is temporarily unavailable and to try later.
This, in my case, means next day, usually after 09h00!
In spite of letters, phone calls and whatever to Wanadoo, I keep
getting the same runaround. Do I have extension leads? No, I don't. Do
I have filters on all lines? Yes. And I only have 2 phone sockets.
Etcetera. Same-o questions every time I contact them. France Telecom
does not help either; They say ADSL IS functioning properly, and that
fault is with Wanadoo. Wanadoo says that it is France Telecoms weak
signal to me.
Eventually I got an email from Wanadoo, suggesting I phone them and ask
for "Anti-Rebond" assistance. This is the French for whatever it is.
Now, as far as I can fathom it out, this means anti-bounce in English.
I did a google search and I found all sorts of useless things such as
"Anti-bounce - ultimate support bra's for joggers". I don't jog. I am
too busy trying to re-connect my darned ADSL. Can anybody PLEASE
offer any suggestions? This is a ridiculous situation. Thanks - Susan
Poser une question
I think that you have a virus (a downloader to be exact)
You shoule install a antivirus and scan our computer.
"other things are occupying the line" is a tipical symptom.
JCB
I have an idea that the ADSL lines in my part of the country are pretty
bad and that when working people get home and start using the Internet,
LiveBox, MSN Messenger with webcames, TV per Internet and so on, they
take up lots of the bandwidth. I am sort of at the end of the line, so
I would be the person who would lose the broadband first. I am quite
paranoid about viruses? Virii?? and update twice per day; I also scan
on a daily base for spyware and run CCleaner every day as well to get
rid of any junk and cookies and so on. I also find it difficult or
impossible to get online on a holiday like Easter or Christmas and
often over the weekends it takes until 11h00 or later until I get the
green icon, indicating that the ADSL is available; Before that I get a
flashing yellow/red/yellow icon. I should get at least a 50% discount
on my monthly abonnement rate :-) Susan
First thing you should ask the 1013 to test your line, this is a free
service,
try to call them when you are not able to synchronize.
Second you should verirfy in the FT female plug that there is no
condensator and no oxydation.
Third, try to connect with no filter to see if you can synchronise.
You should go to www.degrouptest.fr to know the characteristics
of your line. If you can, what is your SNR local and distant ?
Ben voilà, tu as la réponse.
L'anti-rebond, c'est une astuce pour empêcher Wanadoo et FT de se renvoyer
la balle.
A toi de la découvrir et ton problème sera résolu.
France Telecom and Wanadoo are the same company, they are bouncing you
from one to ther other because they don't want to take their
responsabilities.
If you can, go to a brick and mortar agency and ask them to just get it
done, if needed get the voice up, sometimes it's the only way to get
listened to...