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Driver_Power_State_failure ??

5 réponses
Avatar
era
Bonjour,
Carte mere Asus A7N8X-E Deluxe.
WindowsXP Pro installé.
Tout fonctionne normalement, sauf:
à l'arrêt du PC aprés fermeture de Windows,
un écran bleu avec lettres blanches sur toute la surface,
apparaît.
Dans les premières lignes on lit:
Driver_Power_State_failure.
Est-ce un défaut du bios ou de windows ?
Merci.

5 réponses

Avatar
Jérôme Cornier [MS]
Bonjour,

J'ai trouvé ça sur un forum, avez-vous du Symantec installé ?
http://www.geekstogo.com/forum/driver_power_state_failure_error-t8624.html

---------------- Extrait du forum ---------------------
Thank you for contacting Symantec Online Technical Support.

I understand from your message that after installing Norton Ghost 9.0 you
are not able to shutdown your system and you are getting error message "
DRIVER_POWER_STATE_FAILURE".


Mark, please note that this issue is not common. This issue can arise, if
other startup programs are conflicting with Norton Ghost 9.0 during system
start. In that case in order to resolve this issue, please perform a clean
boot and check whether this issue is resolved.

To perform a clean boot please refer to the following document provided in
the link below:

Title: 'Configuring Windows XP to clean boot'
Document ID: 2001053014402339
Web URL:
http://service1.symantec.com/support/tsgen...src=con_ols_nam


In the second step of disabling the services in the above document, after
checking Hide all Microsoft Services, in the left over services, please do
not disable the Norton Ghost service, please leave it checked and then click
Apply and close and then reboot.

Please note that this issue can also occur due to the compatibility between
the Norton Ghost 9.0 and the Windows XP SP2 Data Execution Prevention (DEP)
policy. In order to resolve this issue you need to configure DEP to work
with Norton Ghost. To perform this procedure, please refer to the following
document provided in the link below:

Title: 'Norton Ghost 9.0 compatibility with Windows XP Service Pack 2'
Document ID: 2004101410380862
Web URL:
http://service1.symantec.com/Support/power...src=con_ols_nam


Please feel free to contact us if you need any further assistance in using
the Symantec Product.

---------------- Fin de l'extrait -----------------

--
Cordialement,
_________________________________________________________
Jérôme Cornier
Microsoft Services France

"era" a écrit dans le message de news:
424ad24f$0$15072$
Bonjour,
Carte mere Asus A7N8X-E Deluxe.
WindowsXP Pro installé.
Tout fonctionne normalement, sauf:
à l'arrêt du PC aprés fermeture de Windows,
un écran bleu avec lettres blanches sur toute la surface,
apparaît.
Dans les premières lignes on lit:
Driver_Power_State_failure.
Est-ce un défaut du bios ou de windows ?
Merci.


Avatar
Francois CARRIERE
Le tien...
"era" a écrit dans le message de news:
424ad24f$0$15072$
Bonjour,
Carte mere Asus A7N8X-E Deluxe.
WindowsXP Pro installé.
Tout fonctionne normalement, sauf:
à l'arrêt du PC aprés fermeture de Windows,
un écran bleu avec lettres blanches sur toute la surface,
apparaît.
Dans les premières lignes on lit:
Driver_Power_State_failure.
Est-ce un défaut du bios ou de windows ?
Merci.


Avatar
era

Bonjour,

J'ai trouvé ça sur un forum, avez-vous du Symantec installé ?
http://www.geekstogo.com/forum/driver_power_state_failure_error-t8624.html

---------------- Extrait du forum ---------------------
Thank you for contacting Symantec Online Technical Support.

I understand from your message that after installing Norton Ghost 9.0 you
are not able to shutdown your system and you are getting error message "
DRIVER_POWER_STATE_FAILURE".


Mark, please note that this issue is not common. This issue can arise, if
other startup programs are conflicting with Norton Ghost 9.0 during system
start. In that case in order to resolve this issue, please perform a clean
boot and check whether this issue is resolved.

To perform a clean boot please refer to the following document provided in
the link below:

Title: 'Configuring Windows XP to clean boot'
Document ID: 2001053014402339


Web URL:


http://service1.symantec.com/support/tsgen...src=con_ols_nam


In the second step of disabling the services in the above document, after
checking Hide all Microsoft Services, in the left over services, please do
not disable the Norton Ghost service, please leave it checked and then click
Apply and close and then reboot.

Please note that this issue can also occur due to the compatibility between
the Norton Ghost 9.0 and the Windows XP SP2 Data Execution Prevention (DEP)
policy. In order to resolve this issue you need to configure DEP to work
with Norton Ghost. To perform this procedure, please refer to the following
document provided in the link below:

Title: 'Norton Ghost 9.0 compatibility with Windows XP Service Pack 2'
Document ID: 2004101410380862


Web URL:


http://service1.symantec.com/Support/power...src=con_ols_nam


Please feel free to contact us if you need any further assistance in using
the Symantec Product.

---------------- Fin de l'extrait -----------------



Merci, mais non je n'ai pas de Norton.



Avatar
JAB \(MVP\)
Vérifiez si une application, pilote de périphériques ou services ne sont pas
à la source de cette erreur. Si le message apparaît quand votre système
entre en veille prolongée, localisez puis faites une mise à jour du
périphérique en cause.
Le problème peut se poser à la fermeture de Windows ? le curseur de la
souris est présent mais reste statique, le clavier ne répond plus, votre
écran (ou reste sur une page blanche ou présente différents bugs d'
affichage ) .
Ce type de message provient du fait qu' un périphérique ou un composant de
votre ordinateur n' est pas compatible avec la norme ACPI et ne répond plus
aux demandes du système. Localisez le pilote de périphérique fautif.
Note : la dernière version de NORTON GHOST 9.0 provoque ce type d'erreur...


--
Jacques-André Brunet
Windows XP (MVP)
http://jabrunet.mvps.org/main5.html

Rien n'est parfait, et moi encore moins!!!
Nichts ist vollkommen, und mich noch weniger !!!
Nothing is perfect, and me even less !!!
Niente è perfetto, e me di meno !!!
"era" a écrit dans le message de news:
424ba154$0$18705$

Bonjour,

J'ai trouvé ça sur un forum, avez-vous du Symantec installé ?
http://www.geekstogo.com/forum/driver_power_state_failure_error-t8624.html

---------------- Extrait du forum ---------------------
Thank you for contacting Symantec Online Technical Support.

I understand from your message that after installing Norton Ghost 9.0 you
are not able to shutdown your system and you are getting error message "
DRIVER_POWER_STATE_FAILURE".


Mark, please note that this issue is not common. This issue can arise, if
other startup programs are conflicting with Norton Ghost 9.0 during system
start. In that case in order to resolve this issue, please perform a clean
boot and check whether this issue is resolved.

To perform a clean boot please refer to the following document provided in
the link below:

Title: 'Configuring Windows XP to clean boot'
Document ID: 2001053014402339

Web URL:

http://service1.symantec.com/support/tsgen...src=con_ols_nam


In the second step of disabling the services in the above document, after
checking Hide all Microsoft Services, in the left over services, please do
not disable the Norton Ghost service, please leave it checked and then
click Apply and close and then reboot.

Please note that this issue can also occur due to the compatibility
between the Norton Ghost 9.0 and the Windows XP SP2 Data Execution
Prevention (DEP) policy. In order to resolve this issue you need to
configure DEP to work with Norton Ghost. To perform this procedure, please
refer to the following document provided in the link below:

Title: 'Norton Ghost 9.0 compatibility with Windows XP Service Pack 2'
Document ID: 2004101410380862

Web URL:

http://service1.symantec.com/Support/power...src=con_ols_nam


Please feel free to contact us if you need any further assistance in using
the Symantec Product.

---------------- Fin de l'extrait -----------------


Merci, mais non je n'ai pas de Norton.





Avatar
era

Bonjour,

J'ai trouvé ça sur un forum, avez-vous du Symantec installé ?
http://www.geekstogo.com/forum/driver_power_state_failure_error-t8624.html

---------------- Extrait du forum ---------------------
Thank you for contacting Symantec Online Technical Support.

I understand from your message that after installing Norton Ghost 9.0 you
are not able to shutdown your system and you are getting error message "
DRIVER_POWER_STATE_FAILURE".


Mark, please note that this issue is not common. This issue can arise, if
other startup programs are conflicting with Norton Ghost 9.0 during system
start. In that case in order to resolve this issue, please perform a clean
boot and check whether this issue is resolved.

To perform a clean boot please refer to the following document provided in
the link below:

Title: 'Configuring Windows XP to clean boot'
Document ID: 2001053014402339


Web URL:


http://service1.symantec.com/support/tsgen...src=con_ols_nam


In the second step of disabling the services in the above document, after
checking Hide all Microsoft Services, in the left over services, please do
not disable the Norton Ghost service, please leave it checked and then click
Apply and close and then reboot.

Please note that this issue can also occur due to the compatibility between
the Norton Ghost 9.0 and the Windows XP SP2 Data Execution Prevention (DEP)
policy. In order to resolve this issue you need to configure DEP to work
with Norton Ghost. To perform this procedure, please refer to the following
document provided in the link below:

Title: 'Norton Ghost 9.0 compatibility with Windows XP Service Pack 2'
Document ID: 2004101410380862


Web URL:


http://service1.symantec.com/Support/power...src=con_ols_nam


Please feel free to contact us if you need any further assistance in using
the Symantec Product.

---------------- Fin de l'extrait -----------------

Merci pour ce document, je croyais ne pas avoir Norton,

en pensant à l'antivirus, que je n'ai pas, mais en effet j'avais Ghost 9.
Après désinstallation, l'arrêt se fait normalement.
Merci encore pour l'aide.
Cordialement.