bonjour,
je suis sur un serveur 2003, et je n'ai plus accès au help. est-il possible
de le réactiver ?
j'essaie égalemennt d'installer un programme en mode compatibilité 2000, je
ne retrouve plus le lien dans accessoires, est-il possible d'y accéder par un
autre moyen, ou comment remettre le lien?
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Joao
Salut,
Ce message est un peu vieux mais au cas ou voici ce que tu peux faire pour reacceder au "help and support" La procedure suivante decrit une reparation du help a l'origine pour XP mais cela fonctionne aussi pour 2003
J'espere que cela pourra t'aider, Joao ******************************************************************* SYMPTOMS When you try to start any of the following tools, the tool may not start: . Help and Support Center . System Information (Msinfo32.exe) . System File Checker
CAUSE This issue can occur if one or more of the PCHealth components in your computer are damaged. RESOLUTION Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue: 1. It is important to note if you have recently made alterations to your computer before this problem occurred, or if the Help and Support Center ever worked correctly. If you have recently made alterations to your computer before this problem occurred, try to undo the changes you made or uninstall the hardware or software that could have caused the issue. After you do so, test to determine if the issue is resolved, and if it is, skip the remaining steps. If the issue is not resolved, continue to the next step. 2. Remove the .cab files from the Packagestore folder, and then rebuild the original Help and Support Center: a. Click Start , click Run , type cmd , and then click OK to open a command prompt. Type net stop helpsvc , and then press ENTER. b. Type cd /d windir pchealthhelpctr , where windir is the Windows folder, and then press ENTER. c. Type rd packagestore /s /q , and then press ENTER. d. Type cd binaries , and then press ENTER. e. Type start /w helpsvc /svchost netsvcs /regserver /install , and then press ENTER. f. If any of the following processes are running, stop them: helpsvc.exe helphost.exe helpctr.exe To stop a process, right-click the taskbar, and then click Task Manager . Click the Processes tab, click the process you want to stop, and then click End Process . g. At the command prompt, type net start helpsvc , and then press ENTER.
3. If the Help and Support Center has not been customized by an OEM, skip to the next step. If the Help and Support Center has been customized by an OEM, completely refresh the Help and Support Center: a. Click Start , click Run , type cmd , and then click OK to open a command prompt. Type net stop helpsvc , and then press ENTER. b. Type cd /d windir pchealthhelpctr , where windir is the Windows folder, and then press ENTER. c. Type rd packagestore /s /q , and then press ENTER. d. Type rd installedskus /s /q , and then press ENTER. e. Type cd binaries , and then press ENTER. f. Type start /w helpsvc /svchost netsvcs /regserver /install , and then press ENTER. g. Type start /w helpsvc /register , and then press ENTER. h. If any of the following processes are running, stop them: helpsvc.exe helphost.exe helpctr.exe To stop a process, right-click the taskbar, and then click Task Manager . Click the Processes tab, click the process you want to stop, and then click End Process . i. At the command prompt, type net start helpsvc , and then press ENTER.
Note The preceding procedure should not negatively affect an OEM-customized Help and Support Center. However, it does remove any other .cab files from the Packstorage folder, such as the Windows XP support tools (which adds their table of contents into the Help and Support Center).
4. Follow these steps to confirm that the necessary registry value exists: a. Click Start, click Run, and then type regedit32 , and then click OK. b. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINESoftwareMicrosoftWindows NTCurrentVersionSvcHost c. Double-click the netsvcs value in the right-hand pane. d. Confirm that "helpsvc" is in the list. If it does not exist, add it at the bottom. e. Click OK, and then quit Registry Editor.
bonjour, je suis sur un serveur 2003, et je n'ai plus accès au help. est-il possible de le réactiver ? j'essaie égalemennt d'installer un programme en mode compatibilité 2000, je ne retrouve plus le lien dans accessoires, est-il possible d'y accéder par un autre moyen, ou comment remettre le lien?
merci pour votre aide.
Salut,
Ce message est un peu vieux mais au cas ou voici ce que tu peux faire pour
reacceder au "help and support"
La procedure suivante decrit une reparation du help a l'origine pour XP mais
cela fonctionne aussi pour 2003
J'espere que cela pourra t'aider,
Joao
*******************************************************************
SYMPTOMS
When you try to start any of the following tools, the tool may not start: .
Help and Support Center
. System Information (Msinfo32.exe)
. System File Checker
CAUSE
This issue can occur if one or more of the PCHealth components in your
computer are damaged.
RESOLUTION
Warning If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue: 1. It is important to note if you have recently made
alterations to your computer before this problem occurred, or if the Help
and Support Center ever worked correctly. If you have recently made
alterations to your computer before this problem occurred, try to undo the
changes you made or uninstall the hardware or software that could have
caused the issue. After you do so, test to determine if the issue is
resolved, and if it is, skip the remaining steps. If the issue is not
resolved, continue to the next step.
2. Remove the .cab files from the Packagestore folder, and then
rebuild the original Help and Support Center: a. Click Start , click Run ,
type cmd , and then click OK to open a command prompt. Type net stop helpsvc
, and then press ENTER.
b. Type cd /d windir pchealthhelpctr , where windir is the
Windows folder, and then press ENTER.
c. Type rd packagestore /s /q , and then press ENTER.
d. Type cd binaries , and then press ENTER.
e. Type start /w helpsvc /svchost netsvcs /regserver /install ,
and then press ENTER.
f. If any of the following processes are running, stop them:
helpsvc.exe
helphost.exe
helpctr.exe
To stop a process, right-click the taskbar, and then click Task
Manager . Click the Processes tab, click the process you want to stop, and
then click End Process .
g. At the command prompt, type net start helpsvc , and then
press ENTER.
3. If the Help and Support Center has not been customized by an OEM,
skip to the next step. If the Help and Support Center has been customized by
an OEM, completely refresh the Help and Support Center: a. Click Start ,
click Run , type cmd , and then click OK to open a command prompt. Type net
stop helpsvc , and then press ENTER.
b. Type cd /d windir pchealthhelpctr , where windir is the
Windows folder, and then press ENTER.
c. Type rd packagestore /s /q , and then press ENTER.
d. Type rd installedskus /s /q , and then press ENTER.
e. Type cd binaries , and then press ENTER.
f. Type start /w helpsvc /svchost netsvcs /regserver /install ,
and then press ENTER.
g. Type start /w helpsvc /register , and then press ENTER.
h. If any of the following processes are running, stop them:
helpsvc.exe
helphost.exe
helpctr.exe
To stop a process, right-click the taskbar, and then click Task
Manager . Click the Processes tab, click the process you want to stop, and
then click End Process .
i. At the command prompt, type net start helpsvc , and then
press ENTER.
Note The preceding procedure should not negatively affect an
OEM-customized Help and Support Center. However, it does remove any other
.cab files from the Packstorage folder, such as the Windows XP support tools
(which adds their table of contents into the Help and Support Center).
4. Follow these steps to confirm that the necessary registry value
exists: a. Click Start, click Run, and then type regedit32 , and then click
OK.
b. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINESoftwareMicrosoftWindows
NTCurrentVersionSvcHost
c. Double-click the netsvcs value in the right-hand pane.
d. Confirm that "helpsvc" is in the list. If it does not exist,
add it at the bottom.
e. Click OK, and then quit Registry Editor.
"PBENISTY" <pbenisty@newsgroups.nospam> wrote in message
news:8A57979A-0768-4DEC-BD2D-8C6CB166B98D@microsoft.com...
bonjour,
je suis sur un serveur 2003, et je n'ai plus accès au help. est-il
possible
de le réactiver ?
j'essaie égalemennt d'installer un programme en mode compatibilité 2000,
je
ne retrouve plus le lien dans accessoires, est-il possible d'y accéder par
un
autre moyen, ou comment remettre le lien?
Ce message est un peu vieux mais au cas ou voici ce que tu peux faire pour reacceder au "help and support" La procedure suivante decrit une reparation du help a l'origine pour XP mais cela fonctionne aussi pour 2003
J'espere que cela pourra t'aider, Joao ******************************************************************* SYMPTOMS When you try to start any of the following tools, the tool may not start: . Help and Support Center . System Information (Msinfo32.exe) . System File Checker
CAUSE This issue can occur if one or more of the PCHealth components in your computer are damaged. RESOLUTION Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue: 1. It is important to note if you have recently made alterations to your computer before this problem occurred, or if the Help and Support Center ever worked correctly. If you have recently made alterations to your computer before this problem occurred, try to undo the changes you made or uninstall the hardware or software that could have caused the issue. After you do so, test to determine if the issue is resolved, and if it is, skip the remaining steps. If the issue is not resolved, continue to the next step. 2. Remove the .cab files from the Packagestore folder, and then rebuild the original Help and Support Center: a. Click Start , click Run , type cmd , and then click OK to open a command prompt. Type net stop helpsvc , and then press ENTER. b. Type cd /d windir pchealthhelpctr , where windir is the Windows folder, and then press ENTER. c. Type rd packagestore /s /q , and then press ENTER. d. Type cd binaries , and then press ENTER. e. Type start /w helpsvc /svchost netsvcs /regserver /install , and then press ENTER. f. If any of the following processes are running, stop them: helpsvc.exe helphost.exe helpctr.exe To stop a process, right-click the taskbar, and then click Task Manager . Click the Processes tab, click the process you want to stop, and then click End Process . g. At the command prompt, type net start helpsvc , and then press ENTER.
3. If the Help and Support Center has not been customized by an OEM, skip to the next step. If the Help and Support Center has been customized by an OEM, completely refresh the Help and Support Center: a. Click Start , click Run , type cmd , and then click OK to open a command prompt. Type net stop helpsvc , and then press ENTER. b. Type cd /d windir pchealthhelpctr , where windir is the Windows folder, and then press ENTER. c. Type rd packagestore /s /q , and then press ENTER. d. Type rd installedskus /s /q , and then press ENTER. e. Type cd binaries , and then press ENTER. f. Type start /w helpsvc /svchost netsvcs /regserver /install , and then press ENTER. g. Type start /w helpsvc /register , and then press ENTER. h. If any of the following processes are running, stop them: helpsvc.exe helphost.exe helpctr.exe To stop a process, right-click the taskbar, and then click Task Manager . Click the Processes tab, click the process you want to stop, and then click End Process . i. At the command prompt, type net start helpsvc , and then press ENTER.
Note The preceding procedure should not negatively affect an OEM-customized Help and Support Center. However, it does remove any other .cab files from the Packstorage folder, such as the Windows XP support tools (which adds their table of contents into the Help and Support Center).
4. Follow these steps to confirm that the necessary registry value exists: a. Click Start, click Run, and then type regedit32 , and then click OK. b. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINESoftwareMicrosoftWindows NTCurrentVersionSvcHost c. Double-click the netsvcs value in the right-hand pane. d. Confirm that "helpsvc" is in the list. If it does not exist, add it at the bottom. e. Click OK, and then quit Registry Editor.
bonjour, je suis sur un serveur 2003, et je n'ai plus accès au help. est-il possible de le réactiver ? j'essaie égalemennt d'installer un programme en mode compatibilité 2000, je ne retrouve plus le lien dans accessoires, est-il possible d'y accéder par un autre moyen, ou comment remettre le lien?
