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problem with outlook --> antivirus

3 réponses
Avatar
Forsaker
hi i have a problem with outlook regarding symantec anti virus , last night
someone updated the antivirus on the company server and somehow each time 2
users open their outlook they get :

the add-in "c:\program files Symantec_client_security\symantec Antivirus
"could not be installed or loaded . this problem may be resolved by using
detect and repair on the help menu . Unable to load "c:\program files <same
thing as before>" you may be out of memory,out of system resources, or
missing a .dll file .

at first i thought that the anti virus did nt installed well
i ve tryed to do the detect and repair,uninstalling the antivirus on the
client rebooting many times and each time i open outlook 2002 it gives me
that message also tryed to re-install the antivirus from the server and still
does nt work

i m kinda lost i ve looked in almost every options pannel in outlook and i
saw no place to modify or remove that path it s trying to find
, the only thing i did nt do is remove and re-install office XP but would nt
like to go that far if someone could help me i ll be really happy thx
inadvance

3 réponses

Avatar
Forsaker
desoler je croyais etre dans le newsgroup anglophone mais bon pour faire une
histoire courte j ai un probleme avec outlook qui a chaque fois qu il s ouvre
ca me donne un mesage d erreur lister plus bas j ai essayer bien des trucs
mais ca ne donne rien si ca ne vous derange pas pouvez vous regarder mon
probleme lister plus bas et me donner un coup de main , ca serais grandement
apprecier merci

P.S. desoler pour le manque d accents mais je suis configurer sur un
clavienr anglophone

"Forsaker" wrote:

hi i have a problem with outlook regarding symantec anti virus , last night
someone updated the antivirus on the company server and somehow each time 2
users open their outlook they get :

the add-in "c:program files Symantec_client_securitysymantec Antivirus
"could not be installed or loaded . this problem may be resolved by using
detect and repair on the help menu . Unable to load "c:program files <same
thing as before>" you may be out of memory,out of system resources, or
missing a .dll file .

at first i thought that the anti virus did nt installed well
i ve tryed to do the detect and repair,uninstalling the antivirus on the
client rebooting many times and each time i open outlook 2002 it gives me
that message also tryed to re-install the antivirus from the server and still
does nt work

i m kinda lost i ve looked in almost every options pannel in outlook and i
saw no place to modify or remove that path it s trying to find
, the only thing i did nt do is remove and re-install office XP but would nt
like to go that far if someone could help me i ll be really happy thx
inadvance



Avatar
Grég
Bonjour/soir,


"Forsaker" a écrit dans le message de
news:
desoler je croyais etre dans le newsgroup anglophone mais bon pour faire
une


Did not hurt me !-)


P.S. desoler pour le manque d accents mais je suis configurer sur un
clavienr anglophone


Pour les claviers US: US international (en UK je sais pas).


"Forsaker" wrote:

hi i have a problem with outlook regarding symantec anti virus , last
night


someone updated the antivirus on the company server and somehow each
time 2


users open their outlook they get :

the add-in "c:program files Symantec_client_securitysymantec Antivirus
"could not be installed or loaded . this problem may be resolved by
using



Ususally this means that the installation path has been modified during the
update. Somewhere in options, advanced options you should find "com addins"
management. Uncheck the current ***scan*** addin then use "install" button
to replace the old addin by the newest version. As this could be tricky, as
last resort you could try to copy the ****scan*** .dll from the new folder
tree where outlook requires it.

Hope this helps.

--
Grég


Avatar
Grég
Bonjour/soir,

Désolé pour la fin en anglais... Il se fait tard.

--
Grég


"Grég" a écrit dans le message de
news:%
Bonjour/soir,


"Forsaker" a écrit dans le message de
news:
desoler je croyais etre dans le newsgroup anglophone mais bon pour faire
une


Did not hurt me !-)


P.S. desoler pour le manque d accents mais je suis configurer sur un
clavienr anglophone


Pour les claviers US: US international (en UK je sais pas).


"Forsaker" wrote:

hi i have a problem with outlook regarding symantec anti virus , last
night


someone updated the antivirus on the company server and somehow each
time 2


users open their outlook they get :

the add-in "c:program files Symantec_client_securitysymantec
Antivirus



"could not be installed or loaded . this problem may be resolved by
using



Ususally this means that the installation path has been modified during
the

update. Somewhere in options, advanced options you should find "com
addins"

management. Uncheck the current ***scan*** addin then use "install" button
to replace the old addin by the newest version. As this could be tricky,
as

last resort you could try to copy the ****scan*** .dll from the new folder
tree where outlook requires it.

Hope this helps.

--
Grég