Salut à sai.an qui par là
tapotait de ses
petits doigts fébriles:Merci Neophil78 !
Je suis maintenant dans le doute, devant le nombre de méthodologies
qui s'offrent à moi... Alors, bravement, je vais essayer de suivre
l'article du site http://perso.orange.fr dont je parlais la dernière
fois, et si pas satisfait je tenterai ta méthode. Après, il y a une
autre voie qui me vient via la communauté US et qui leur a été
soufflée par un technicien de Microsoft (un certain Kevin Zhou) ;
j'essaierai de faire copier/coller pour mettre cela à la fin de mon
message.
Mais d'abord un petit truc pratique pour utiliser la méthode "orange"
: je suis un peu nunuche et je n'ai jamais fait de greffe d'un
"batch" téléchargé sur Internet dans la fenêtre des commandes ;
peux-tu me dire la manip ?
Venons en à ce que m'envoie mon correspondant américain :
I could not access updates. Got help from Kevin Zhou at Microsoft via
help e-mail:From your description, I understand the Windows Update
website cannot scan the updates which required. You have not got the
Windows XP installation CD. If there has been any misunderstanding,
please let me know.
I understand the inconvenience you have experienced. Please be
assured that I will do my best to resolve the issue.
This issue can be caused by the following factors:
1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.
3. Incorrect Internet connection settings.
In order to narrow down the cause of this issue and resolve it,
please refer to the following steps. After finishing each step,
please check the result on the Windows Update website again.
NOTE: Some third party programs can affect the Windows Update
service. If you are running any third party applications such as
Spyblocker, Internet or web accelerators (programs designed to boost
the speed of the Internet connection), security or anti-virus
programs (Norton, McAfee, etc.), I recommend we temporarily disable
or shut them down and then try accessing the Windows Update site
later. Please understand that we are disabling these programs only
for the purpose of troubleshooting and we can re-enable these
programs after we finish troubleshooting.
Step 1: Prepare a Clean Boot environment.
================ > >
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== > >
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window to
stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if
it failed, please let me know before performing any further steps and
include any error messages you may have received when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without
the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may
have received when it failed.
Step 3: Visit the Windows Update site.
============== > >
Open Internet Explorer, and click Tools-> Windows Update to install
Windows Update from the website again. If the issue persists, please
capture a screenshot when the error occurs, and send the picture file
to me for research. I have attached the following steps to capture a
screenshot:
1. When the error appears, please press the Print Screen key (PrtScn)
on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the snap shot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to:
Step 4: Return to the Normal Startup.
=============== > >
After we install the updates successfully, please return to the Normal
Startup.
1. Click Start, click Run, and in the "Open" line, type in MSCONFIG
and click OK.
2. Choose "Normal Startup" and then click OK.
3. Restart the computer.
Please test the issue again via the Windows Update website and let me
know the result. If the issue persists, to clarify the issue and
provide more accurate troubleshooting steps, please assist me in
collecting the following information.
How to capture a screenshot
===================== > >
1. When the error appears, please press the Print Screen key (PrtScn)
on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the screenshot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to:
How to collect the Windows Update log file
=============================== > >
Note: Since there are two Windows Update log files with similar names,
please be aware that I am requesting the "WindowsUpdate.log" file
without a space in the middle of the name.
1. Click on Start, Run and type "WindowsUpdate.log" (without the
quotes)
2. Click on the OK button. We will see a file named
"WindowsUpdate.log"
3. Now click on the "File" menu and then click on the "Save As" and
select "Desktop" in the "Save in" option on the top of the window.
4. Click on the Save button. The file will be saved to your Desktop.
Please send the file as an attachment in an email to
Note: When attaching files to emails, the process will vary depending
on the email application being used. While you are composing the
email, most applications will provide you with either an "Attach"
button or Paper Clip Icon to click in order to attach a file. After
clicking this button/icon you must browse to the file you wish to
attach and select it by either double clicking it or clicking it once
and then clicking on the "Attach" button.
Please let me know the results at your earliest convenience. I
appreciate your time and effort on this issue. If anything is
unclear, please don't hesitate to let me know and I will be glad to
help.
I look forward to hearing from you.
Best Regards,
Kevin Zhou
Microsoft Windows Support Professional
Satisfied customers are my top priority. Please let either myself or
my manager know what you think of the level of service provided. You
can send feedback to my manager, Susan Xu at
So I have pasted his message in here for you. It worked for me but
did not clear up my "invalid Windows Installer Patch" issue. (I
didn't really expect it to but at least I got my 22 Windows and
Microsoft updates!)
Voilà tout ; avez-vous l'expérience de cette manip et un jugement à
porter sur elle ?
Bien à vous tous qui besognez pour retrouver vos Updates !
"neophil78" wrote:Salut à sai.an qui par là
tapotait de ses
petits doigts fébriles:Bonjour à tous,
Moi aussi je débarque dans ce débat, avec un problème qui ressembleStep
Salut à sai.an qui par là
23DBB568-FB18-44B7-A96C-D913F8595D20@microsoft.com tapotait de ses
petits doigts fébriles:
Merci Neophil78 !
Je suis maintenant dans le doute, devant le nombre de méthodologies
qui s'offrent à moi... Alors, bravement, je vais essayer de suivre
l'article du site http://perso.orange.fr dont je parlais la dernière
fois, et si pas satisfait je tenterai ta méthode. Après, il y a une
autre voie qui me vient via la communauté US et qui leur a été
soufflée par un technicien de Microsoft (un certain Kevin Zhou) ;
j'essaierai de faire copier/coller pour mettre cela à la fin de mon
message.
Mais d'abord un petit truc pratique pour utiliser la méthode "orange"
: je suis un peu nunuche et je n'ai jamais fait de greffe d'un
"batch" téléchargé sur Internet dans la fenêtre des commandes ;
peux-tu me dire la manip ?
Venons en à ce que m'envoie mon correspondant américain :
I could not access updates. Got help from Kevin Zhou at Microsoft via
help e-mail:From your description, I understand the Windows Update
website cannot scan the updates which required. You have not got the
Windows XP installation CD. If there has been any misunderstanding,
please let me know.
I understand the inconvenience you have experienced. Please be
assured that I will do my best to resolve the issue.
This issue can be caused by the following factors:
1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.
3. Incorrect Internet connection settings.
In order to narrow down the cause of this issue and resolve it,
please refer to the following steps. After finishing each step,
please check the result on the Windows Update website again.
NOTE: Some third party programs can affect the Windows Update
service. If you are running any third party applications such as
Spyblocker, Internet or web accelerators (programs designed to boost
the speed of the Internet connection), security or anti-virus
programs (Norton, McAfee, etc.), I recommend we temporarily disable
or shut them down and then try accessing the Windows Update site
later. Please understand that we are disabling these programs only
for the purpose of troubleshooting and we can re-enable these
programs after we finish troubleshooting.
Step 1: Prepare a Clean Boot environment.
================ > >
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== > >
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window to
stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if
it failed, please let me know before performing any further steps and
include any error messages you may have received when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without
the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may
have received when it failed.
Step 3: Visit the Windows Update site.
============== > >
Open Internet Explorer, and click Tools-> Windows Update to install
Windows Update from the website again. If the issue persists, please
capture a screenshot when the error occurs, and send the picture file
to me for research. I have attached the following steps to capture a
screenshot:
1. When the error appears, please press the Print Screen key (PrtScn)
on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the snap shot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to: v-30kezh@mssupport.microsoft.com
Step 4: Return to the Normal Startup.
=============== > >
After we install the updates successfully, please return to the Normal
Startup.
1. Click Start, click Run, and in the "Open" line, type in MSCONFIG
and click OK.
2. Choose "Normal Startup" and then click OK.
3. Restart the computer.
Please test the issue again via the Windows Update website and let me
know the result. If the issue persists, to clarify the issue and
provide more accurate troubleshooting steps, please assist me in
collecting the following information.
How to capture a screenshot
===================== > >
1. When the error appears, please press the Print Screen key (PrtScn)
on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the screenshot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to: v-30kezh@mssupport.microsoft.com
How to collect the Windows Update log file
=============================== > >
Note: Since there are two Windows Update log files with similar names,
please be aware that I am requesting the "WindowsUpdate.log" file
without a space in the middle of the name.
1. Click on Start, Run and type "WindowsUpdate.log" (without the
quotes)
2. Click on the OK button. We will see a file named
"WindowsUpdate.log"
3. Now click on the "File" menu and then click on the "Save As" and
select "Desktop" in the "Save in" option on the top of the window.
4. Click on the Save button. The file will be saved to your Desktop.
Please send the file as an attachment in an email to
v-30kezh@mssupport.microsoft.com.
Note: When attaching files to emails, the process will vary depending
on the email application being used. While you are composing the
email, most applications will provide you with either an "Attach"
button or Paper Clip Icon to click in order to attach a file. After
clicking this button/icon you must browse to the file you wish to
attach and select it by either double clicking it or clicking it once
and then clicking on the "Attach" button.
Please let me know the results at your earliest convenience. I
appreciate your time and effort on this issue. If anything is
unclear, please don't hesitate to let me know and I will be glad to
help.
I look forward to hearing from you.
Best Regards,
Kevin Zhou
v-30kezh@mssupport.microsoft.com
Microsoft Windows Support Professional
Satisfied customers are my top priority. Please let either myself or
my manager know what you think of the level of service provided. You
can send feedback to my manager, Susan Xu at
v-30sux@mssupport.microsoft.com
So I have pasted his message in here for you. It worked for me but
did not clear up my "invalid Windows Installer Patch" issue. (I
didn't really expect it to but at least I got my 22 Windows and
Microsoft updates!)
Voilà tout ; avez-vous l'expérience de cette manip et un jugement à
porter sur elle ?
Bien à vous tous qui besognez pour retrouver vos Updates !
"neophil78" wrote:
Salut à sai.an qui par là
4561317F-632A-43CB-9816-8045DE6EDE4A@microsoft.com tapotait de ses
petits doigts fébriles:
Bonjour à tous,
Moi aussi je débarque dans ce débat, avec un problème qui ressembleStep
Salut à sai.an qui par là
tapotait de ses
petits doigts fébriles:Merci Neophil78 !
Je suis maintenant dans le doute, devant le nombre de méthodologies
qui s'offrent à moi... Alors, bravement, je vais essayer de suivre
l'article du site http://perso.orange.fr dont je parlais la dernière
fois, et si pas satisfait je tenterai ta méthode. Après, il y a une
autre voie qui me vient via la communauté US et qui leur a été
soufflée par un technicien de Microsoft (un certain Kevin Zhou) ;
j'essaierai de faire copier/coller pour mettre cela à la fin de mon
message.
Mais d'abord un petit truc pratique pour utiliser la méthode "orange"
: je suis un peu nunuche et je n'ai jamais fait de greffe d'un
"batch" téléchargé sur Internet dans la fenêtre des commandes ;
peux-tu me dire la manip ?
Venons en à ce que m'envoie mon correspondant américain :
I could not access updates. Got help from Kevin Zhou at Microsoft via
help e-mail:From your description, I understand the Windows Update
website cannot scan the updates which required. You have not got the
Windows XP installation CD. If there has been any misunderstanding,
please let me know.
I understand the inconvenience you have experienced. Please be
assured that I will do my best to resolve the issue.
This issue can be caused by the following factors:
1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.
3. Incorrect Internet connection settings.
In order to narrow down the cause of this issue and resolve it,
please refer to the following steps. After finishing each step,
please check the result on the Windows Update website again.
NOTE: Some third party programs can affect the Windows Update
service. If you are running any third party applications such as
Spyblocker, Internet or web accelerators (programs designed to boost
the speed of the Internet connection), security or anti-virus
programs (Norton, McAfee, etc.), I recommend we temporarily disable
or shut them down and then try accessing the Windows Update site
later. Please understand that we are disabling these programs only
for the purpose of troubleshooting and we can re-enable these
programs after we finish troubleshooting.
Step 1: Prepare a Clean Boot environment.
================ > >
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== > >
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window to
stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if
it failed, please let me know before performing any further steps and
include any error messages you may have received when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without
the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may
have received when it failed.
Step 3: Visit the Windows Update site.
============== > >
Open Internet Explorer, and click Tools-> Windows Update to install
Windows Update from the website again. If the issue persists, please
capture a screenshot when the error occurs, and send the picture file
to me for research. I have attached the following steps to capture a
screenshot:
1. When the error appears, please press the Print Screen key (PrtScn)
on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the snap shot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to:
Step 4: Return to the Normal Startup.
=============== > >
After we install the updates successfully, please return to the Normal
Startup.
1. Click Start, click Run, and in the "Open" line, type in MSCONFIG
and click OK.
2. Choose "Normal Startup" and then click OK.
3. Restart the computer.
Please test the issue again via the Windows Update website and let me
know the result. If the issue persists, to clarify the issue and
provide more accurate troubleshooting steps, please assist me in
collecting the following information.
How to capture a screenshot
===================== > >
1. When the error appears, please press the Print Screen key (PrtScn)
on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the screenshot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to:
How to collect the Windows Update log file
=============================== > >
Note: Since there are two Windows Update log files with similar names,
please be aware that I am requesting the "WindowsUpdate.log" file
without a space in the middle of the name.
1. Click on Start, Run and type "WindowsUpdate.log" (without the
quotes)
2. Click on the OK button. We will see a file named
"WindowsUpdate.log"
3. Now click on the "File" menu and then click on the "Save As" and
select "Desktop" in the "Save in" option on the top of the window.
4. Click on the Save button. The file will be saved to your Desktop.
Please send the file as an attachment in an email to
Note: When attaching files to emails, the process will vary depending
on the email application being used. While you are composing the
email, most applications will provide you with either an "Attach"
button or Paper Clip Icon to click in order to attach a file. After
clicking this button/icon you must browse to the file you wish to
attach and select it by either double clicking it or clicking it once
and then clicking on the "Attach" button.
Please let me know the results at your earliest convenience. I
appreciate your time and effort on this issue. If anything is
unclear, please don't hesitate to let me know and I will be glad to
help.
I look forward to hearing from you.
Best Regards,
Kevin Zhou
Microsoft Windows Support Professional
Satisfied customers are my top priority. Please let either myself or
my manager know what you think of the level of service provided. You
can send feedback to my manager, Susan Xu at
So I have pasted his message in here for you. It worked for me but
did not clear up my "invalid Windows Installer Patch" issue. (I
didn't really expect it to but at least I got my 22 Windows and
Microsoft updates!)
Voilà tout ; avez-vous l'expérience de cette manip et un jugement à
porter sur elle ?
Bien à vous tous qui besognez pour retrouver vos Updates !
"neophil78" wrote:Salut à sai.an qui par là
tapotait de ses
petits doigts fébriles:Bonjour à tous,
Moi aussi je débarque dans ce débat, avec un problème qui ressembleStep
"neophil78" wrote:Salut à sai.an qui par là
tapotait de ses
petits doigts fébriles:Merci Neophil78 !
Je suis maintenant dans le doute, devant le nombre de méthodologies
qui s'offrent à moi... Alors, bravement, je vais essayer de suivre
l'article du site http://perso.orange.fr dont je parlais la dernière
fois, et si pas satisfait je tenterai ta méthode. Après, il y a une
autre voie qui me vient via la communauté US et qui leur a été
soufflée par un technicien de Microsoft (un certain Kevin Zhou) ;
j'essaierai de faire copier/coller pour mettre cela à la fin de mon
message.
Mais d'abord un petit truc pratique pour utiliser la méthode
"orange"je suis un peu nunuche et je n'ai jamais fait de greffe d'un
"batch" téléchargé sur Internet dans la fenêtre des commandes ;
peux-tu me dire la manip ?
Venons en à ce que m'envoie mon correspondant américain :
I could not access updates. Got help from Kevin Zhou at Microsoft
via help e-mail:From your description, I understand the Windows
Update website cannot scan the updates which required. You have not
got the Windows XP installation CD. If there has been any
misunderstanding, please let me know.
I understand the inconvenience you have experienced. Please be
assured that I will do my best to resolve the issue.
This issue can be caused by the following factors:
1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.
3. Incorrect Internet connection settings.
In order to narrow down the cause of this issue and resolve it,
please refer to the following steps. After finishing each step,
please check the result on the Windows Update website again.
NOTE: Some third party programs can affect the Windows Update
service. If you are running any third party applications such as
Spyblocker, Internet or web accelerators (programs designed to boost
the speed of the Internet connection), security or anti-virus
programs (Norton, McAfee, etc.), I recommend we temporarily disable
or shut them down and then try accessing the Windows Update site
later. Please understand that we are disabling these programs only
for the purpose of troubleshooting and we can re-enable these
programs after we finish troubleshooting.
Step 1: Prepare a Clean Boot environment.
================ >>>
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== >>>
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window
to stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it
was successfully stopped before we try to rename the folder.
However, if it failed, please let me know before performing any
further steps and include any error messages you may have received
when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold"
(without the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it
was successfully started. However, if it failed, please let me know
before performing any further steps and include any error messages
you may have received when it failed.
Step 3: Visit the Windows Update site.
============== >>>
Open Internet Explorer, and click Tools-> Windows Update to install
Windows Update from the website again. If the issue persists, please
capture a screenshot when the error occurs, and send the picture
file to me for research. I have attached the following steps to
capture a screenshot:
1. When the error appears, please press the Print Screen key
(PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the snap shot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to:
Step 4: Return to the Normal Startup.
=============== >>>
After we install the updates successfully, please return to the
Normal Startup.
1. Click Start, click Run, and in the "Open" line, type in MSCONFIG
and click OK.
2. Choose "Normal Startup" and then click OK.
3. Restart the computer.
Please test the issue again via the Windows Update website and let
me know the result. If the issue persists, to clarify the issue and
provide more accurate troubleshooting steps, please assist me in
collecting the following information.
How to capture a screenshot
===================== >>>
1. When the error appears, please press the Print Screen key
(PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the screenshot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to:
How to collect the Windows Update log file
=============================== >>>
Note: Since there are two Windows Update log files with similar
names, please be aware that I am requesting the "WindowsUpdate.log"
file without a space in the middle of the name.
1. Click on Start, Run and type "WindowsUpdate.log" (without the
quotes)
2. Click on the OK button. We will see a file named
"WindowsUpdate.log"
3. Now click on the "File" menu and then click on the "Save As" and
select "Desktop" in the "Save in" option on the top of the window.
4. Click on the Save button. The file will be saved to your Desktop.
Please send the file as an attachment in an email to
Note: When attaching files to emails, the process will vary
depending on the email application being used. While you are
composing the email, most applications will provide you with either
an "Attach" button or Paper Clip Icon to click in order to attach a
file. After clicking this button/icon you must browse to the file
you wish to attach and select it by either double clicking it or
clicking it once and then clicking on the "Attach" button.
Please let me know the results at your earliest convenience. I
appreciate your time and effort on this issue. If anything is
unclear, please don't hesitate to let me know and I will be glad to
help.
I look forward to hearing from you.
Best Regards,
Kevin Zhou
Microsoft Windows Support Professional
Satisfied customers are my top priority. Please let either myself or
my manager know what you think of the level of service provided. You
can send feedback to my manager, Susan Xu at
So I have pasted his message in here for you. It worked for me but
did not clear up my "invalid Windows Installer Patch" issue. (I
didn't really expect it to but at least I got my 22 Windows and
Microsoft updates!)
Voilà tout ; avez-vous l'expérience de cette manip et un jugement à
porter sur elle ?
Bien à vous tous qui besognez pour retrouver vos Updates !
"neophil78" wrote:Salut à sai.an qui par là
tapotait de ses
petits doigts fébriles:Bonjour à tous,
Moi aussi je débarque dans ce débat, avec un problème qui
ressembleStep
Neophil78,
Un beau bout de temps que je n'ai plus correspondu avec vous tous !
La faute aux déclarations fiscales qui m'ont emm... la vie au maximum.
Alors, cette impossibilité à se raccorder sur Windows Update ? Eh
bien, j'en suis sorti. Avec la méthode du "ricain" comme tu dis.
J'ai appliqué scrupuleusement les points qu'il décrit dans ses
précautions et ses Step 1 et 2, et -boum voilà !- ça marche.
Pour être plus clair, je reproduis encore ci-dessous la partie de son
texte que j'ai appliquée.
Bonne chance à tous !
1: Prepare a Clean Boot environment.
================ >
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== >
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window to
stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if
it failed, please let me know before performing any further steps and
include any error messages you may have received when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without
the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may
have received when it failed.
Step 3: Visit the Windows Update site.
"neophil78" wrote:
Salut à sai.an qui par là
23DBB568-FB18-44B7-A96C-D913F8595D20@microsoft.com tapotait de ses
petits doigts fébriles:
Merci Neophil78 !
Je suis maintenant dans le doute, devant le nombre de méthodologies
qui s'offrent à moi... Alors, bravement, je vais essayer de suivre
l'article du site http://perso.orange.fr dont je parlais la dernière
fois, et si pas satisfait je tenterai ta méthode. Après, il y a une
autre voie qui me vient via la communauté US et qui leur a été
soufflée par un technicien de Microsoft (un certain Kevin Zhou) ;
j'essaierai de faire copier/coller pour mettre cela à la fin de mon
message.
Mais d'abord un petit truc pratique pour utiliser la méthode
"orange"
je suis un peu nunuche et je n'ai jamais fait de greffe d'un
"batch" téléchargé sur Internet dans la fenêtre des commandes ;
peux-tu me dire la manip ?
Venons en à ce que m'envoie mon correspondant américain :
I could not access updates. Got help from Kevin Zhou at Microsoft
via help e-mail:From your description, I understand the Windows
Update website cannot scan the updates which required. You have not
got the Windows XP installation CD. If there has been any
misunderstanding, please let me know.
I understand the inconvenience you have experienced. Please be
assured that I will do my best to resolve the issue.
This issue can be caused by the following factors:
1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.
3. Incorrect Internet connection settings.
In order to narrow down the cause of this issue and resolve it,
please refer to the following steps. After finishing each step,
please check the result on the Windows Update website again.
NOTE: Some third party programs can affect the Windows Update
service. If you are running any third party applications such as
Spyblocker, Internet or web accelerators (programs designed to boost
the speed of the Internet connection), security or anti-virus
programs (Norton, McAfee, etc.), I recommend we temporarily disable
or shut them down and then try accessing the Windows Update site
later. Please understand that we are disabling these programs only
for the purpose of troubleshooting and we can re-enable these
programs after we finish troubleshooting.
Step 1: Prepare a Clean Boot environment.
================ >>>
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== >>>
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window
to stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it
was successfully stopped before we try to rename the folder.
However, if it failed, please let me know before performing any
further steps and include any error messages you may have received
when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold"
(without the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it
was successfully started. However, if it failed, please let me know
before performing any further steps and include any error messages
you may have received when it failed.
Step 3: Visit the Windows Update site.
============== >>>
Open Internet Explorer, and click Tools-> Windows Update to install
Windows Update from the website again. If the issue persists, please
capture a screenshot when the error occurs, and send the picture
file to me for research. I have attached the following steps to
capture a screenshot:
1. When the error appears, please press the Print Screen key
(PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the snap shot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to: v-30kezh@mssupport.microsoft.com
Step 4: Return to the Normal Startup.
=============== >>>
After we install the updates successfully, please return to the
Normal Startup.
1. Click Start, click Run, and in the "Open" line, type in MSCONFIG
and click OK.
2. Choose "Normal Startup" and then click OK.
3. Restart the computer.
Please test the issue again via the Windows Update website and let
me know the result. If the issue persists, to clarify the issue and
provide more accurate troubleshooting steps, please assist me in
collecting the following information.
How to capture a screenshot
===================== >>>
1. When the error appears, please press the Print Screen key
(PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the screenshot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to: v-30kezh@mssupport.microsoft.com
How to collect the Windows Update log file
=============================== >>>
Note: Since there are two Windows Update log files with similar
names, please be aware that I am requesting the "WindowsUpdate.log"
file without a space in the middle of the name.
1. Click on Start, Run and type "WindowsUpdate.log" (without the
quotes)
2. Click on the OK button. We will see a file named
"WindowsUpdate.log"
3. Now click on the "File" menu and then click on the "Save As" and
select "Desktop" in the "Save in" option on the top of the window.
4. Click on the Save button. The file will be saved to your Desktop.
Please send the file as an attachment in an email to
v-30kezh@mssupport.microsoft.com.
Note: When attaching files to emails, the process will vary
depending on the email application being used. While you are
composing the email, most applications will provide you with either
an "Attach" button or Paper Clip Icon to click in order to attach a
file. After clicking this button/icon you must browse to the file
you wish to attach and select it by either double clicking it or
clicking it once and then clicking on the "Attach" button.
Please let me know the results at your earliest convenience. I
appreciate your time and effort on this issue. If anything is
unclear, please don't hesitate to let me know and I will be glad to
help.
I look forward to hearing from you.
Best Regards,
Kevin Zhou
v-30kezh@mssupport.microsoft.com
Microsoft Windows Support Professional
Satisfied customers are my top priority. Please let either myself or
my manager know what you think of the level of service provided. You
can send feedback to my manager, Susan Xu at
v-30sux@mssupport.microsoft.com
So I have pasted his message in here for you. It worked for me but
did not clear up my "invalid Windows Installer Patch" issue. (I
didn't really expect it to but at least I got my 22 Windows and
Microsoft updates!)
Voilà tout ; avez-vous l'expérience de cette manip et un jugement à
porter sur elle ?
Bien à vous tous qui besognez pour retrouver vos Updates !
"neophil78" wrote:
Salut à sai.an qui par là
4561317F-632A-43CB-9816-8045DE6EDE4A@microsoft.com tapotait de ses
petits doigts fébriles:
Bonjour à tous,
Moi aussi je débarque dans ce débat, avec un problème qui
ressembleStep
Neophil78,
Un beau bout de temps que je n'ai plus correspondu avec vous tous !
La faute aux déclarations fiscales qui m'ont emm... la vie au maximum.
Alors, cette impossibilité à se raccorder sur Windows Update ? Eh
bien, j'en suis sorti. Avec la méthode du "ricain" comme tu dis.
J'ai appliqué scrupuleusement les points qu'il décrit dans ses
précautions et ses Step 1 et 2, et -boum voilà !- ça marche.
Pour être plus clair, je reproduis encore ci-dessous la partie de son
texte que j'ai appliquée.
Bonne chance à tous !
1: Prepare a Clean Boot environment.
================ >
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== >
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window to
stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if
it failed, please let me know before performing any further steps and
include any error messages you may have received when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without
the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may
have received when it failed.
Step 3: Visit the Windows Update site.
"neophil78" wrote:Salut à sai.an qui par là
tapotait de ses
petits doigts fébriles:Merci Neophil78 !
Je suis maintenant dans le doute, devant le nombre de méthodologies
qui s'offrent à moi... Alors, bravement, je vais essayer de suivre
l'article du site http://perso.orange.fr dont je parlais la dernière
fois, et si pas satisfait je tenterai ta méthode. Après, il y a une
autre voie qui me vient via la communauté US et qui leur a été
soufflée par un technicien de Microsoft (un certain Kevin Zhou) ;
j'essaierai de faire copier/coller pour mettre cela à la fin de mon
message.
Mais d'abord un petit truc pratique pour utiliser la méthode
"orange"je suis un peu nunuche et je n'ai jamais fait de greffe d'un
"batch" téléchargé sur Internet dans la fenêtre des commandes ;
peux-tu me dire la manip ?
Venons en à ce que m'envoie mon correspondant américain :
I could not access updates. Got help from Kevin Zhou at Microsoft
via help e-mail:From your description, I understand the Windows
Update website cannot scan the updates which required. You have not
got the Windows XP installation CD. If there has been any
misunderstanding, please let me know.
I understand the inconvenience you have experienced. Please be
assured that I will do my best to resolve the issue.
This issue can be caused by the following factors:
1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.
3. Incorrect Internet connection settings.
In order to narrow down the cause of this issue and resolve it,
please refer to the following steps. After finishing each step,
please check the result on the Windows Update website again.
NOTE: Some third party programs can affect the Windows Update
service. If you are running any third party applications such as
Spyblocker, Internet or web accelerators (programs designed to boost
the speed of the Internet connection), security or anti-virus
programs (Norton, McAfee, etc.), I recommend we temporarily disable
or shut them down and then try accessing the Windows Update site
later. Please understand that we are disabling these programs only
for the purpose of troubleshooting and we can re-enable these
programs after we finish troubleshooting.
Step 1: Prepare a Clean Boot environment.
================ >>>
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== >>>
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window
to stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it
was successfully stopped before we try to rename the folder.
However, if it failed, please let me know before performing any
further steps and include any error messages you may have received
when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold"
(without the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it
was successfully started. However, if it failed, please let me know
before performing any further steps and include any error messages
you may have received when it failed.
Step 3: Visit the Windows Update site.
============== >>>
Open Internet Explorer, and click Tools-> Windows Update to install
Windows Update from the website again. If the issue persists, please
capture a screenshot when the error occurs, and send the picture
file to me for research. I have attached the following steps to
capture a screenshot:
1. When the error appears, please press the Print Screen key
(PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the snap shot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to:
Step 4: Return to the Normal Startup.
=============== >>>
After we install the updates successfully, please return to the
Normal Startup.
1. Click Start, click Run, and in the "Open" line, type in MSCONFIG
and click OK.
2. Choose "Normal Startup" and then click OK.
3. Restart the computer.
Please test the issue again via the Windows Update website and let
me know the result. If the issue persists, to clarify the issue and
provide more accurate troubleshooting steps, please assist me in
collecting the following information.
How to capture a screenshot
===================== >>>
1. When the error appears, please press the Print Screen key
(PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the screenshot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to:
How to collect the Windows Update log file
=============================== >>>
Note: Since there are two Windows Update log files with similar
names, please be aware that I am requesting the "WindowsUpdate.log"
file without a space in the middle of the name.
1. Click on Start, Run and type "WindowsUpdate.log" (without the
quotes)
2. Click on the OK button. We will see a file named
"WindowsUpdate.log"
3. Now click on the "File" menu and then click on the "Save As" and
select "Desktop" in the "Save in" option on the top of the window.
4. Click on the Save button. The file will be saved to your Desktop.
Please send the file as an attachment in an email to
Note: When attaching files to emails, the process will vary
depending on the email application being used. While you are
composing the email, most applications will provide you with either
an "Attach" button or Paper Clip Icon to click in order to attach a
file. After clicking this button/icon you must browse to the file
you wish to attach and select it by either double clicking it or
clicking it once and then clicking on the "Attach" button.
Please let me know the results at your earliest convenience. I
appreciate your time and effort on this issue. If anything is
unclear, please don't hesitate to let me know and I will be glad to
help.
I look forward to hearing from you.
Best Regards,
Kevin Zhou
Microsoft Windows Support Professional
Satisfied customers are my top priority. Please let either myself or
my manager know what you think of the level of service provided. You
can send feedback to my manager, Susan Xu at
So I have pasted his message in here for you. It worked for me but
did not clear up my "invalid Windows Installer Patch" issue. (I
didn't really expect it to but at least I got my 22 Windows and
Microsoft updates!)
Voilà tout ; avez-vous l'expérience de cette manip et un jugement à
porter sur elle ?
Bien à vous tous qui besognez pour retrouver vos Updates !
"neophil78" wrote:Salut à sai.an qui par là
tapotait de ses
petits doigts fébriles:Bonjour à tous,
Moi aussi je débarque dans ce débat, avec un problème qui
ressembleStep
Neophil78,
Un beau bout de temps que je n'ai plus correspondu avec vous tous !
La faute aux déclarations fiscales qui m'ont emm... la vie au maximum.
Alors, cette impossibilité à se raccorder sur Windows Update ? Eh
bien, j'en suis sorti. Avec la méthode du "ricain" comme tu dis.
J'ai appliqué scrupuleusement les points qu'il décrit dans ses
précautions et ses Step 1 et 2, et -boum voilà !- ça marche.
Pour être plus clair, je reproduis encore ci-dessous la partie de son
texte que j'ai appliquée.
Bonne chance à tous !
1: Prepare a Clean Boot environment.
================ >
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== >
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window to
stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if
it failed, please let me know before performing any further steps and
include any error messages you may have received when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without
the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may
have received when it failed.
Step 3: Visit the Windows Update site.
Salut à sai.an qui par là
tapotait de ses petits
doigts fébriles:"neophil78" wrote:Salut à sai.an qui par là
tapotait de ses
petits doigts fébriles:Merci Neophil78 !
Je suis maintenant dans le doute, devant le nombre de méthodologies
qui s'offrent à moi... Alors, bravement, je vais essayer de suivre
l'article du site http://perso.orange.fr dont je parlais la dernière
fois, et si pas satisfait je tenterai ta méthode. Après, il y a une
autre voie qui me vient via la communauté US et qui leur a été
soufflée par un technicien de Microsoft (un certain Kevin Zhou) ;
j'essaierai de faire copier/coller pour mettre cela à la fin de mon
message.
Mais d'abord un petit truc pratique pour utiliser la méthode
"orange"je suis un peu nunuche et je n'ai jamais fait de greffe d'un
"batch" téléchargé sur Internet dans la fenêtre des commandes ;
peux-tu me dire la manip ?
Venons en à ce que m'envoie mon correspondant américain :
I could not access updates. Got help from Kevin Zhou at Microsoft
via help e-mail:From your description, I understand the Windows
Update website cannot scan the updates which required. You have not
got the Windows XP installation CD. If there has been any
misunderstanding, please let me know.
I understand the inconvenience you have experienced. Please be
assured that I will do my best to resolve the issue.
This issue can be caused by the following factors:
1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.
3. Incorrect Internet connection settings.
In order to narrow down the cause of this issue and resolve it,
please refer to the following steps. After finishing each step,
please check the result on the Windows Update website again.
NOTE: Some third party programs can affect the Windows Update
service. If you are running any third party applications such as
Spyblocker, Internet or web accelerators (programs designed to boost
the speed of the Internet connection), security or anti-virus
programs (Norton, McAfee, etc.), I recommend we temporarily disable
or shut them down and then try accessing the Windows Update site
later. Please understand that we are disabling these programs only
for the purpose of troubleshooting and we can re-enable these
programs after we finish troubleshooting.
Step 1: Prepare a Clean Boot environment.
================ >>>>
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== >>>>
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window
to stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it
was successfully stopped before we try to rename the folder.
However, if it failed, please let me know before performing any
further steps and include any error messages you may have received
when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold"
(without the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it
was successfully started. However, if it failed, please let me know
before performing any further steps and include any error messages
you may have received when it failed.
Step 3: Visit the Windows Update site.
============== >>>>
Open Internet Explorer, and click Tools-> Windows Update to install
Windows Update from the website again. If the issue persists, please
capture a screenshot when the error occurs, and send the picture
file to me for research. I have attached the following steps to
capture a screenshot:
1. When the error appears, please press the Print Screen key
(PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the snap shot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to:
Step 4: Return to the Normal Startup.
=============== >>>>
After we install the updates successfully, please return to the
Normal Startup.
1. Click Start, click Run, and in the "Open" line, type in MSCONFIG
and click OK.
2. Choose "Normal Startup" and then click OK.
3. Restart the computer.
Please test the issue again via the Windows Update website and let
me know the result. If the issue persists, to clarify the issue and
provide more accurate troubleshooting steps, please assist me in
collecting the following information.
How to capture a screenshot
===================== >>>>
1. When the error appears, please press the Print Screen key
(PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the screenshot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to:
How to collect the Windows Update log file
=============================== >>>>
Note: Since there are two Windows Update log files with similar
names, please be aware that I am requesting the "WindowsUpdate.log"
file without a space in the middle of the name.
1. Click on Start, Run and type "WindowsUpdate.log" (without the
quotes)
2. Click on the OK button. We will see a file named
"WindowsUpdate.log"
3. Now click on the "File" menu and then click on the "Save As" and
select "Desktop" in the "Save in" option on the top of the window.
4. Click on the Save button. The file will be saved to your Desktop.
Please send the file as an attachment in an email to
Note: When attaching files to emails, the process will vary
depending on the email application being used. While you are
composing the email, most applications will provide you with either
an "Attach" button or Paper Clip Icon to click in order to attach a
file. After clicking this button/icon you must browse to the file
you wish to attach and select it by either double clicking it or
clicking it once and then clicking on the "Attach" button.
Please let me know the results at your earliest convenience. I
appreciate your time and effort on this issue. If anything is
unclear, please don't hesitate to let me know and I will be glad to
help.
I look forward to hearing from you.
Best Regards,
Kevin Zhou
Microsoft Windows Support Professional
Satisfied customers are my top priority. Please let either myself or
my manager know what you think of the level of service provided. You
can send feedback to my manager, Susan Xu at
So I have pasted his message in here for you. It worked for me but
did not clear up my "invalid Windows Installer Patch" issue. (I
didn't really expect it to but at least I got my 22 Windows and
Microsoft updates!)
Voilà tout ; avez-vous l'expérience de cette manip et un jugement à
porter sur elle ?
Bien à vous tous qui besognez pour retrouver vos Updates !
"neophil78" wrote:Salut à sai.an qui par là
tapotait de ses
petits doigts fébriles:Bonjour à tous,
Moi aussi je débarque dans ce débat, avec un problème qui
ressembleStep
Neophil78,
Un beau bout de temps que je n'ai plus correspondu avec vous tous !
La faute aux déclarations fiscales qui m'ont emm... la vie au maximum.
Alors, cette impossibilité à se raccorder sur Windows Update ? Eh
bien, j'en suis sorti. Avec la méthode du "ricain" comme tu dis.
J'ai appliqué scrupuleusement les points qu'il décrit dans ses
précautions et ses Step 1 et 2, et -boum voilà !- ça marche.
Pour être plus clair, je reproduis encore ci-dessous la partie de son
texte que j'ai appliquée.
Bonne chance à tous !
1: Prepare a Clean Boot environment.
================ >>
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== >>
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window to
stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if
it failed, please let me know before performing any further steps and
include any error messages you may have received when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without
the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may
have received when it failed.
Step 3: Visit the Windows Update site.
Vi, moi également Windows update réglé avec la méthode plus rapide et
simple de Sabrem Joram un peu plus haut dans le fil (en gros c'est Windows
Installer 3.1 qui met le bazard + quelques dll à réenregistrer et roule ma
poule LoL)
Par contre moi, ce qui de rester à jamais un mystère, c'est le pourquoi du
comment la répartion d'XP m'est désormais impossible ... ;-(
Salut à sai.an qui par là
4BE4CC58-1A56-462D-B6BC-54731EA108BA@microsoft.com tapotait de ses petits
doigts fébriles:
"neophil78" wrote:
Salut à sai.an qui par là
23DBB568-FB18-44B7-A96C-D913F8595D20@microsoft.com tapotait de ses
petits doigts fébriles:
Merci Neophil78 !
Je suis maintenant dans le doute, devant le nombre de méthodologies
qui s'offrent à moi... Alors, bravement, je vais essayer de suivre
l'article du site http://perso.orange.fr dont je parlais la dernière
fois, et si pas satisfait je tenterai ta méthode. Après, il y a une
autre voie qui me vient via la communauté US et qui leur a été
soufflée par un technicien de Microsoft (un certain Kevin Zhou) ;
j'essaierai de faire copier/coller pour mettre cela à la fin de mon
message.
Mais d'abord un petit truc pratique pour utiliser la méthode
"orange"
je suis un peu nunuche et je n'ai jamais fait de greffe d'un
"batch" téléchargé sur Internet dans la fenêtre des commandes ;
peux-tu me dire la manip ?
Venons en à ce que m'envoie mon correspondant américain :
I could not access updates. Got help from Kevin Zhou at Microsoft
via help e-mail:From your description, I understand the Windows
Update website cannot scan the updates which required. You have not
got the Windows XP installation CD. If there has been any
misunderstanding, please let me know.
I understand the inconvenience you have experienced. Please be
assured that I will do my best to resolve the issue.
This issue can be caused by the following factors:
1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.
3. Incorrect Internet connection settings.
In order to narrow down the cause of this issue and resolve it,
please refer to the following steps. After finishing each step,
please check the result on the Windows Update website again.
NOTE: Some third party programs can affect the Windows Update
service. If you are running any third party applications such as
Spyblocker, Internet or web accelerators (programs designed to boost
the speed of the Internet connection), security or anti-virus
programs (Norton, McAfee, etc.), I recommend we temporarily disable
or shut them down and then try accessing the Windows Update site
later. Please understand that we are disabling these programs only
for the purpose of troubleshooting and we can re-enable these
programs after we finish troubleshooting.
Step 1: Prepare a Clean Boot environment.
================ >>>>
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== >>>>
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window
to stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it
was successfully stopped before we try to rename the folder.
However, if it failed, please let me know before performing any
further steps and include any error messages you may have received
when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold"
(without the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it
was successfully started. However, if it failed, please let me know
before performing any further steps and include any error messages
you may have received when it failed.
Step 3: Visit the Windows Update site.
============== >>>>
Open Internet Explorer, and click Tools-> Windows Update to install
Windows Update from the website again. If the issue persists, please
capture a screenshot when the error occurs, and send the picture
file to me for research. I have attached the following steps to
capture a screenshot:
1. When the error appears, please press the Print Screen key
(PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the snap shot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to: v-30kezh@mssupport.microsoft.com
Step 4: Return to the Normal Startup.
=============== >>>>
After we install the updates successfully, please return to the
Normal Startup.
1. Click Start, click Run, and in the "Open" line, type in MSCONFIG
and click OK.
2. Choose "Normal Startup" and then click OK.
3. Restart the computer.
Please test the issue again via the Windows Update website and let
me know the result. If the issue persists, to clarify the issue and
provide more accurate troubleshooting steps, please assist me in
collecting the following information.
How to capture a screenshot
===================== >>>>
1. When the error appears, please press the Print Screen key
(PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the screenshot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to: v-30kezh@mssupport.microsoft.com
How to collect the Windows Update log file
=============================== >>>>
Note: Since there are two Windows Update log files with similar
names, please be aware that I am requesting the "WindowsUpdate.log"
file without a space in the middle of the name.
1. Click on Start, Run and type "WindowsUpdate.log" (without the
quotes)
2. Click on the OK button. We will see a file named
"WindowsUpdate.log"
3. Now click on the "File" menu and then click on the "Save As" and
select "Desktop" in the "Save in" option on the top of the window.
4. Click on the Save button. The file will be saved to your Desktop.
Please send the file as an attachment in an email to
v-30kezh@mssupport.microsoft.com.
Note: When attaching files to emails, the process will vary
depending on the email application being used. While you are
composing the email, most applications will provide you with either
an "Attach" button or Paper Clip Icon to click in order to attach a
file. After clicking this button/icon you must browse to the file
you wish to attach and select it by either double clicking it or
clicking it once and then clicking on the "Attach" button.
Please let me know the results at your earliest convenience. I
appreciate your time and effort on this issue. If anything is
unclear, please don't hesitate to let me know and I will be glad to
help.
I look forward to hearing from you.
Best Regards,
Kevin Zhou
v-30kezh@mssupport.microsoft.com
Microsoft Windows Support Professional
Satisfied customers are my top priority. Please let either myself or
my manager know what you think of the level of service provided. You
can send feedback to my manager, Susan Xu at
v-30sux@mssupport.microsoft.com
So I have pasted his message in here for you. It worked for me but
did not clear up my "invalid Windows Installer Patch" issue. (I
didn't really expect it to but at least I got my 22 Windows and
Microsoft updates!)
Voilà tout ; avez-vous l'expérience de cette manip et un jugement à
porter sur elle ?
Bien à vous tous qui besognez pour retrouver vos Updates !
"neophil78" wrote:
Salut à sai.an qui par là
4561317F-632A-43CB-9816-8045DE6EDE4A@microsoft.com tapotait de ses
petits doigts fébriles:
Bonjour à tous,
Moi aussi je débarque dans ce débat, avec un problème qui
ressembleStep
Neophil78,
Un beau bout de temps que je n'ai plus correspondu avec vous tous !
La faute aux déclarations fiscales qui m'ont emm... la vie au maximum.
Alors, cette impossibilité à se raccorder sur Windows Update ? Eh
bien, j'en suis sorti. Avec la méthode du "ricain" comme tu dis.
J'ai appliqué scrupuleusement les points qu'il décrit dans ses
précautions et ses Step 1 et 2, et -boum voilà !- ça marche.
Pour être plus clair, je reproduis encore ci-dessous la partie de son
texte que j'ai appliquée.
Bonne chance à tous !
1: Prepare a Clean Boot environment.
================ >>
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== >>
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window to
stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if
it failed, please let me know before performing any further steps and
include any error messages you may have received when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without
the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may
have received when it failed.
Step 3: Visit the Windows Update site.
Vi, moi également Windows update réglé avec la méthode plus rapide et
simple de Sabrem Joram un peu plus haut dans le fil (en gros c'est Windows
Installer 3.1 qui met le bazard + quelques dll à réenregistrer et roule ma
poule LoL)
Par contre moi, ce qui de rester à jamais un mystère, c'est le pourquoi du
comment la répartion d'XP m'est désormais impossible ... ;-(
Salut à sai.an qui par là
tapotait de ses petits
doigts fébriles:"neophil78" wrote:Salut à sai.an qui par là
tapotait de ses
petits doigts fébriles:Merci Neophil78 !
Je suis maintenant dans le doute, devant le nombre de méthodologies
qui s'offrent à moi... Alors, bravement, je vais essayer de suivre
l'article du site http://perso.orange.fr dont je parlais la dernière
fois, et si pas satisfait je tenterai ta méthode. Après, il y a une
autre voie qui me vient via la communauté US et qui leur a été
soufflée par un technicien de Microsoft (un certain Kevin Zhou) ;
j'essaierai de faire copier/coller pour mettre cela à la fin de mon
message.
Mais d'abord un petit truc pratique pour utiliser la méthode
"orange"je suis un peu nunuche et je n'ai jamais fait de greffe d'un
"batch" téléchargé sur Internet dans la fenêtre des commandes ;
peux-tu me dire la manip ?
Venons en à ce que m'envoie mon correspondant américain :
I could not access updates. Got help from Kevin Zhou at Microsoft
via help e-mail:From your description, I understand the Windows
Update website cannot scan the updates which required. You have not
got the Windows XP installation CD. If there has been any
misunderstanding, please let me know.
I understand the inconvenience you have experienced. Please be
assured that I will do my best to resolve the issue.
This issue can be caused by the following factors:
1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.
3. Incorrect Internet connection settings.
In order to narrow down the cause of this issue and resolve it,
please refer to the following steps. After finishing each step,
please check the result on the Windows Update website again.
NOTE: Some third party programs can affect the Windows Update
service. If you are running any third party applications such as
Spyblocker, Internet or web accelerators (programs designed to boost
the speed of the Internet connection), security or anti-virus
programs (Norton, McAfee, etc.), I recommend we temporarily disable
or shut them down and then try accessing the Windows Update site
later. Please understand that we are disabling these programs only
for the purpose of troubleshooting and we can re-enable these
programs after we finish troubleshooting.
Step 1: Prepare a Clean Boot environment.
================ >>>>
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== >>>>
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window
to stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it
was successfully stopped before we try to rename the folder.
However, if it failed, please let me know before performing any
further steps and include any error messages you may have received
when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold"
(without the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it
was successfully started. However, if it failed, please let me know
before performing any further steps and include any error messages
you may have received when it failed.
Step 3: Visit the Windows Update site.
============== >>>>
Open Internet Explorer, and click Tools-> Windows Update to install
Windows Update from the website again. If the issue persists, please
capture a screenshot when the error occurs, and send the picture
file to me for research. I have attached the following steps to
capture a screenshot:
1. When the error appears, please press the Print Screen key
(PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the snap shot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to:
Step 4: Return to the Normal Startup.
=============== >>>>
After we install the updates successfully, please return to the
Normal Startup.
1. Click Start, click Run, and in the "Open" line, type in MSCONFIG
and click OK.
2. Choose "Normal Startup" and then click OK.
3. Restart the computer.
Please test the issue again via the Windows Update website and let
me know the result. If the issue persists, to clarify the issue and
provide more accurate troubleshooting steps, please assist me in
collecting the following information.
How to capture a screenshot
===================== >>>>
1. When the error appears, please press the Print Screen key
(PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the
File menu, type a file name for the screenshot, choose JPEG as "Save
as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an
attachment to:
How to collect the Windows Update log file
=============================== >>>>
Note: Since there are two Windows Update log files with similar
names, please be aware that I am requesting the "WindowsUpdate.log"
file without a space in the middle of the name.
1. Click on Start, Run and type "WindowsUpdate.log" (without the
quotes)
2. Click on the OK button. We will see a file named
"WindowsUpdate.log"
3. Now click on the "File" menu and then click on the "Save As" and
select "Desktop" in the "Save in" option on the top of the window.
4. Click on the Save button. The file will be saved to your Desktop.
Please send the file as an attachment in an email to
Note: When attaching files to emails, the process will vary
depending on the email application being used. While you are
composing the email, most applications will provide you with either
an "Attach" button or Paper Clip Icon to click in order to attach a
file. After clicking this button/icon you must browse to the file
you wish to attach and select it by either double clicking it or
clicking it once and then clicking on the "Attach" button.
Please let me know the results at your earliest convenience. I
appreciate your time and effort on this issue. If anything is
unclear, please don't hesitate to let me know and I will be glad to
help.
I look forward to hearing from you.
Best Regards,
Kevin Zhou
Microsoft Windows Support Professional
Satisfied customers are my top priority. Please let either myself or
my manager know what you think of the level of service provided. You
can send feedback to my manager, Susan Xu at
So I have pasted his message in here for you. It worked for me but
did not clear up my "invalid Windows Installer Patch" issue. (I
didn't really expect it to but at least I got my 22 Windows and
Microsoft updates!)
Voilà tout ; avez-vous l'expérience de cette manip et un jugement à
porter sur elle ?
Bien à vous tous qui besognez pour retrouver vos Updates !
"neophil78" wrote:Salut à sai.an qui par là
tapotait de ses
petits doigts fébriles:Bonjour à tous,
Moi aussi je débarque dans ce débat, avec un problème qui
ressembleStep
Neophil78,
Un beau bout de temps que je n'ai plus correspondu avec vous tous !
La faute aux déclarations fiscales qui m'ont emm... la vie au maximum.
Alors, cette impossibilité à se raccorder sur Windows Update ? Eh
bien, j'en suis sorti. Avec la méthode du "ricain" comme tu dis.
J'ai appliqué scrupuleusement les points qu'il décrit dans ses
précautions et ses Step 1 et 2, et -boum voilà !- ça marche.
Pour être plus clair, je reproduis encore ci-dessous la partie de son
texte que j'ai appliquée.
Bonne chance à tous !
1: Prepare a Clean Boot environment.
================ >>
Before we do so, please first enable the Windows Firewall:
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This
will generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG" (without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and
then click "Disable All" button. In this way, we can disable all the
services which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
Step 2: Rename the temporary folder of Windows Update.
============== >>
1. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter. Please run the following command in the opened window to
stop the Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if
it failed, please let me know before performing any further steps and
include any error messages you may have received when it failed.
2. Click Start, click Run, and type in "%windir%" (without the
quotes) and press Enter.
3. In the opened folder, look for the folder named
"SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without
the quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and
press Enter.
Type the command "net start WuAuServ" (without the quotes) in the
opened window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may
have received when it failed.
Step 3: Visit the Windows Update site.
Vi, moi également Windows update réglé avec la méthode plus rapide et
simple de Sabrem Joram un peu plus haut dans le fil (en gros c'est Windows
Installer 3.1 qui met le bazard + quelques dll à réenregistrer et roule ma
poule LoL)
Par contre moi, ce qui de rester à jamais un mystère, c'est le pourquoi du
comment la répartion d'XP m'est désormais impossible ... ;-(